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Applying HCD to healthcare innovation in Washington, DC | @DCDT Summer school of Design | USA

Marta Milkowska

In May, 2016, I worked with the DCDT Summer School of Design – a summer-long project using HCD to design interventions to a challenge: How might we use innovation and entrepreneurship to deliver better healthcare in low-income communities in Washington, DC.

My focus was to create an empathy game for the participants which will introduce personas of the project to the project participants. To do so, together with Kenneth Holmes, I conducted research in  Anacostia neighborhood, which included, among others, interviews, shadowing patients in a health center and in their day-to-day life. Further, we synthesized our insights, designed and delivered the game. It was played by over 40 participants and received fantastic reviews.